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Document control

Businesses waste a substantial amount of time on document generation and distribution every day. Creating documents, printing them, collating marketing collateral with them, stuffing envelopes and posting them. These are all tasks that can be automated with Redmap’s smartOutput for document control and workflow.

So how does it work?

Document control for customer documentation
Not only is electronic distribution of your customer facing documents easier for you, your customers probably prefer it. smartOutput will capture the documents generated by the ERP system and manage their distribution. This distribution may be via email, fax and / or printed for those customers still wanting the paper.Implementing smartOutput for your document control and workflow realises deep and continued cost benefits in your business including, but not limited to, savings in stationery and consumables, postage and labour.Like to include some marketing and communications collateral in your document workflow? It is simple with smartOutput. Any PDF document can be added to the documents and sent as one file meaning management of messages to your customer base is simple and highly cost effective.smartOutput can also help you manage the document workflow where it extends past simply sending documents out, and the documents need to be validated as being returned. Utilising one of the high-speed scanning and filing tools from Redmap allows documents to be verified and attached to the original output.

All documentation associated with the document workflow is filed for retrieval at a later date. This document store can be integrated with the ERP system so that records can be located from within the ERP system and issues resolved with the customer on the phone.

Return on Investment with automated document control

Automating your customer facing document workflow will deliver a number of cost benefits to your organisation:

  • Decreased stationery and printing costs;
  • Eliminate the need to manually assemble hard-copy documents;
  • Cut the cost of manual paper-based documents; and
  • Eliminate the cost of matching the returned documents to the original out-going documents.
Contact Microlabs to get started on your business process reengineering project today.

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Microlabs provides a complete range of consulting and services by leveraging our domain and business expertise and strategic alliances with leading technology providers. Microlabs aims to provide solutions that adds value in day to day life of the individual...Read more

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Microlabs Pte Ltd
21 Woodlands Industrial Park E1,
#03-07, Singapore 757720
Tel: +65 6844 0558


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