Extend Salesforce's functionality with thousands of pre-built apps and custom integrations with your favourite tools and platforms, tailoring the platform to your unique needs.
Make every customer impression count with Salesforce CRM and Dynamic 365 Sales – the building block to customer success.
A Customer Relationship Management system or CRM is a transformative solution that revolutionizes how businesses manage customer relationships.
It helps you gain a comprehensive view of your customers so you can build experiences with your customers at the best time, with the best approach.
Leverage real-time insights and advanced analytics to make data-driven decisions that drive growth, optimize processes, and deliver exceptional customer satisfaction.
Understand your customers better by collecting and analysing customer data. This enables your business to offer personalised service, anticipate customer needs, and resolve issues quickly, leading to improved customer satisfaction and loyalty.
By providing a 360-degree view of the customer, a CRM system enables businesses to identify and prioritize high-value customers and opportunities. This helps sales teams focus their efforts on the most promising leads, resulting in increased profitability and growth for the business.
A CRM system provides a centralized database for customer information, ensuring that everyone on the team has access to the same data from marketing, sales to customer service. This makes it easier to collaborate, share information, and communicate effectively, resulting in better teamwork and more efficient processes.
360-degree customer view: Unify customer data from across sales, marketing, and service interactions through the Salesforce Customer 360 platform, gaining a holistic understanding of your customers' needs and preferences.
Personalized customer journeys: Deliver personalized experiences through Salesforce Journey Builder, automating targeted campaigns, delivering personalized content, and triggering actions based on customer behavior and preferences.
Streamlined service processes: Empower your support team with built-in tools in Salesforce Service Cloud for efficient case management, issue resolution, and exceptional customer service delivery.
AI-powered sales insights: Leverage Salesforce Einstein's AI capabilities to forecast sales outcomes, identify high-potential opportunities, and optimize your sales pipeline for maximum efficiency using tools like Opportunity Insights and Revenue Intelligence.
Dynamic sales dashboards: Gain real-time visibility into key metrics like pipeline value, conversion rates, and deal progress through customizable dashboards and insightful reports in Salesforce Analytics.
Automated opportunity management: Automate repetitive tasks like sending reminders, updating stages, and triggering workflows with tools like Sales Process Automation and Process Builder, freeing up your sales reps to focus on closing deals.
Personalized marketing campaigns: Design and execute targeted campaigns based on customer segmentation, buying behavior, and real-time engagement data using Salesforce Marketing Cloud. Automate email triggers, social media interactions, and personalized content delivery with tools like Journey Builder and Marketing Automation.
Automated lead nurturing: Convert more leads into customers with automated lead nurturing workflows in Salesforce Pardot, scoring leads based on engagement and moving them through the sales funnel with personalized content and interactions.
Seamless marketing-to-sales alignment: Bridge the gap between marketing and sales with closed-loop reporting and shared customer data through tools like Marketing Cloud Einstein and Pardot B2B Marketing Analytics, ensuring qualified leads are efficiently handed off to your sales team.
Powerful reporting and analytics: Gain deeper insights into your sales performance with customizable reports and dashboards powered by Salesforce Analytics, including Einstein Analytics for AI-powered insights. Track key metrics, identify trends, and make data-driven decisions.
Real-time decision-making: Access real-time sales data and actionable insights anytime, anywhere with the Salesforce mobile app, empowering your team to make informed decisions on the go.
Extend Salesforce's functionality with thousands of pre-built apps and custom integrations with your favourite tools and platforms, tailoring the platform to your unique needs.
Sales Cloud
Service Cloud
Marketing Cloud
AppExchange
360-degree customer view: Gain a comprehensive understanding of your customers by consolidating data from sales, marketing, and service interactions. Track activities, preferences, and communications all in one place.
Enhanced customer journeys: Personalize customer experiences with intelligent tools like automated workflows, targeted campaigns, and predictive insights.
Streamlined service processes: Manage cases, resolve issues, and provide exceptional customer service efficiently with built-in tools and integration with Dynamics 365 Customer Service.
AI-powered insights: Leverage AI to predict sales outcomes, identify high-value opportunities, and optimize your sales pipeline. Receive real-time guidance and suggestions based on historical data and trends.
Interactive sales dashboards: Monitor key metrics like pipeline value, conversion rates, and deal progress in real-time through customizable dashboards and reports.
Streamlined opportunity management: Manage opportunities throughout the sales cycle, from lead generation to deal closure, with automated tasks, reminders, and stage progression tools.
Personalized campaigns: Design and execute targeted marketing campaigns based on customer segments, preferences, and buying behaviours. Automate campaign triggers, email newsletters, and social media interactions.
Lead nurturing and scoring: Identify promising leads and nurture them towards conversion with automated workflows and lead scoring based on engagement and interest.
Seamless marketing-to-sales alignment: Connect marketing activities with sales opportunities through closed-loop reporting and shared customer data, ensuring a smooth handoff to your sales team.
Power BI integration: Leverage Power BI's powerful analytics capabilities to visualize your sales data, identify trends and patterns, and gain actionable insights for informed decision-making.
Customizable dashboards & reports: Create personalized dashboards that track key metrics relevant to your business goals and provide real-time visibility into sales performance.
Predictive analytics: Utilize AI-powered forecasting to anticipate future trends, optimize resource allocation, and make data-driven sales decisions.
Dynamics 365 Sales seamlessly integrates with other Microsoft products like Office 365 and LinkedIn, enhancing collaboration and data accessibility across your organization.
Office 365
PowerBI
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SINGAPORE
Address: 21 Woodlands Industrial Park E1, #03-07, Singapore 757720
Phone: +65 6844 0558
Email: sales@microlabs.com.sg
INDIA
Address: 104/E Block-F New Alipore, Kolkata, India 700053
Email: MLindia@microlabs.com.sg
