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Create extraordinary customer experiences with CRM

Make every customer impression count with Salesforce CRM – the building block to customer satisfaction. As a Salesforce and IMDA-approved vendor, we empower SMEs to harness powerful systems at unparalleled costs.

What is CRM?

A Customer Relationship Management system or CRM is a transformative solution that revolutionizes how businesses manage customer relationships.

It helps you gain a comprehensive view of your customers so you can build experiences with your customers at the best time, with the best approach.

Leverage real-time insights and advanced analytics to make data-driven decisions that drive growth, optimize processes, and deliver exceptional customer satisfaction.

Benefits of CRM

Improve customer satisfaction

Understand your customers better by collecting and analysing customer data. This enables your business to offer personalised service, anticipate customer needs, and resolve issues quickly, leading to improved customer satisfaction and loyalty.

Reach Customers at every touchpoint with precision

By providing a 360-degree view of the customer, a CRM system enables businesses to identify and prioritize high-value customers and opportunities. This helps sales teams focus their efforts on the most promising leads, resulting in increased profitability and growth for the business.

Streamline communication

A CRM system provides a centralized database for customer information, ensuring that everyone on the team has access to the same data from marketing, sales to customer service. This makes it easier to collaborate, share information, and communicate effectively, resulting in better teamwork and more efficient processes.


Salesforce CRM


Salesforce offers unparalleled scalability, allowing businesses to seamlessly adapt and grow. Break all barriers that limit your business potential with a flexible and robust CRM infrastructure.


As an IMDA-approved vendor, we offer assistance in securing government funding to eligible businesses. Receive up to 50% off the service cost and experience enterprise-level capabilities without breaking the bank.



From customizing workflows and data fields to building custom applications and integrations, Salesforce allows organizations to create a CRM system that aligns perfectly with their specific processes and requirements.


As a trusted Salesforce partner, we're here to guide you every step of the way on your customer success journey. From customisation to lifetime support, we provide comprehensive assistance, including access to support resources and a dedicated success manager.


Our clients' favourite Salesforce CRM features

Customer Management

Salesforce's customer management feature helps you build strong relationships with your customers by giving you a 360-degree view of your customer's interactions with your brand. With this feature, you can manage customer data, track customer interactions, and automate customer service processes, making it easier to provide personalized experiences to your customers.

Sales Forecasting

Salesforce's sales forecasting feature enables you to accurately predict future sales by analyzing historical data, identifying trends, and forecasting future sales. With this feature, you can create custom sales forecasts based on your business needs, track sales performance, and identify areas for improvement. This feature also helps you to identify potential sales opportunities, enabling you to make informed decisions that drive revenue growth.

Marketing Automation

Salesforce's marketing automation feature helps you to enhance customer engagement by automating your marketing processes. With this feature, you can create personalized marketing campaigns, track customer interactions, and measure campaign performance, enabling you to optimize your marketing efforts and drive customer engagement. This feature also allows you to create targeted campaigns that reach the right audience, at the right time, with the right message.

Analytics Dashboard

Salesforce's analytics dashboard feature is designed to transform data into actionable insights. This feature allows you to visualize your data, track key performance indicators, and identify trends, enabling you to make informed decisions that drive business growth. With this feature, you can easily create custom reports and dashboards that provide real-time insights into your business performance.

Go Beyond the "Extra Mile"

Unlock greater possibilities on demand with Salesforce's complete ecosystem.

Sales Cloud

Service Cloud

Marketing Cloud

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Empowering SMEs since 2011

Small-sized businesses

Being the backbone of our economy, we invest time in understanding the unique challenges small businesses face when adopting new technologies. At Microlabs, we specialise in providing tailored solutions that perfectly fit limited timeframes and tight budgets ensuring they can adapt and thrive in today's fast-paced digital landscape.

Medium-sized businesses

Moving with agility at scale is what makes or breaks medium-sized businesses' success. Microlabs understands the challenges of scaling up and the potential pitfalls of under-utilised solutions. With our expertise, we ensure optimal utilisation of technology, transforming it into a strategic asset that drives growth and success for your business.

What makes Microlabs different

IMDA accredited

As an IMDA-certified partner, we help our clients secure government funding, ensuring significant cost savings while benefiting from world-class solutions.

Over 20 years of combined experience

Our skilled team stays updated with the latest market trends and developments, ensuring we provide the best-in-class solutions for your business.

A sincere partner you can trust

We are a dedicated and transparent team, committed to delivering our services in the most honest and transparent manner.

100% committed to your success

Our support extends beyond implementation. From customization to lifetime assistance, we are committed to your long-term success.

See the world through your customers' eyes with Salesforce CRM


our offices


Address: 21 Woodlands Industrial Park E1, Singapore 757720

Phone: +65 6844 0558

Email: sales@microlabs.com.sg

Find us on social


Address: 104/E Block-F New Alipore, Kolkata, India 700053

Email: MLindia@microlabs.com.sg

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