We at Microlabs Private Limited (“Microlabs”, “we,” “us,” “our”) know that our users and customers (“you,” “your”) care about how your personal information is collected, used and shared, and we take your privacy seriously. Please read this Security & Privacy Policy (“Policy”) to understand how Microlabs may collect, use and disclose your personal data, whether through our website at http://Microlabs.com.sg (“Site”), the Microlabs software, or otherwise in the course of our normal business operations.

1. Consent

1.1 By accessing the Site, App and/or providing personal data to Microlabs, you acknowledge and agree that Microlabs has the rights to disclose your personal information to any legal, regulatory, governmental, tax, law enforcement or other authorities or the relevant right owners, if Microlabs has reasonable grounds to believe that disclosure or your personal information is necessary for the purpose of meeting any obligations, requirements or arrangements, whether voluntary or mandatory, as a result of cooperating with an order, an investigation and/or a request of any nature by such parties. To the extent permissible by applicable law, you agree not to take any action and/or waive your rights to take any action against Microlabs for the disclosure of your personal information in these circumstances.

1.2 If you wish to withdraw your consent to our use of your personal information, request access and/or correction of your personal information, have any queries, comments or concerns, or require any help on technical matters, please feel free to contact us (and our Data Protection Officer) through our Contact Us page.

1.3 Microlabs does not knowingly collect or solicit personal data from those below the age of 18. If you are under 18, please do not use the Site or Support Portal, or send any personal data about yourself to us.

2. What is Personal Data?

2.1 “Personal data” means data about a person who can be identified (i) from that data, or (ii) from that data and other information to which Microlabs has or is likely to have access:

Email Address
Contact Number
Mobile Number

2.2 You must only submit to us, our authorized agent or the Site, information which is accurate and not misleading and you must keep it up to date and inform us of changes (more information below). We reserve the right to request for documentation to verify the information provided by you.

2.3 We will only be able to collect your personal information if you voluntarily submit the information to us. If you choose not to submit your personal information to us or subsequently withdraw your consent to our use of your personal information, we may not be able to provide you with our Services. You may access and update your personal information submitted to us at any time as described below.

2.4 If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us.

2.5 If you use Microlabs social media features, or Google, Facebook, etc. online forms on the Internet, we may access information about you which you have voluntarily provided under your social media provider in accordance with the provider’s policies and we will manage your personal data which we have collected in accordance with Microlabs’ privacy policy.

3. What personal data does Microlabs collect?

We gather various types of personal data of our users and customers, as explained more fully below:

(a) Data that is voluntarily provided. Microlabs collects personal data that you voluntarily provide to us, whether through the Site, App or other platforms or channels (such as through email, telephone and other forms of communication). At various places on the Site or App, or in the course of obtaining the services provided by Microlabs, you may be required to provide certain personal data such as your full name, company name, email address, address, telephone number and other personal information, in order to access or use certain features or services of the Site or App, or to otherwise obtain our services. For example, personal data may be collected when you enter a contest, promotion or survey, fill up a form, provide comments, suggestions or feedback, or when you contact our customer service or helpdesk via email, phone or other channels.

(a) Data that is sent automatically. Microlabs collects data that is sent automatically by your web browser, computer, mobile or tablet device. This may include your IP address, the address of the web page you were visiting when you accessed our Site, date and time of your visit, information about the device you are using and other information. Please check the settings of your browser and/or device if you want to know what data is automatically sent or if you wish to change your settings. Please also refer to the section on “Use of Cookies” below.

4. How do we use your data?

Generally, we collect personal data in order to provide our products and services to you, and to personalize and improve our services and your user and customer experience with Microlabs. Personal data collected by Microlabs may be used:

(a) to communicate with you, to respond to your queries and service requests;

(b) to improve our products or services;

(c) to inform you of new services, promotions, offers, and events, which may be of interest to you;

(d) to conduct marketing research, user profile and statistical analysis;

(e) to customise your online experience according to your chosen interests and preferences and enhance your current and future visits to the Site, use of the App and customer experience with us;

(f) to update and back-up our records;

(g) to reduce credit risk, detect and protect us against error, fraud and other criminal activity;

(h) to comply with law, the requests of law enforcement and regulatory officials, or orders of court;

(i) to enforce our legal rights and remedies; or

(j) for such other purposes notified to you on or before collection or use of the data.

5. Who do we disclose your data to?

5.1 We do not rent, trade or sell your personal data. Your personal data will not be disclosed by Microlabs to any third party, except:

5.1.1 to:

(a) any affiliate, subsidiary or partner of Microlabs;

(b) our technology partners and marketing providers; or

(c) any other agents, service providers or subcontractors acting for or on behalf of Microlabs; or

5.1.2 where you expressly consent to such disclosure; or

5.1.3 where such disclosure is required or permitted by applicable law, statute, stock exchange regulation or by-law, regulatory or governmental order or court order.

5.2 You agree that we may transfer your personal data to our affiliates, subsidiaries and/or other third parties located outside of your country, as long as the personal data is handled in accordance with this Policy and all applicable laws. Microlabs will ensure recipients of your personal data are legally bound to provide a standard of protection for your personal data comparable to the protection afforded under the Personal Data Protection Act 2012 (No. 26 of 2012).

6. How long do we retain your data?

Personal data provided by you will be retained as long as the purpose for which the data was collected continues. Thereafter, Microlabs will destroy or delete the information, or remove the means by which the data can be associated with you, unless its retention is required to satisfy legal, regulatory, accounting or other business requirements or to protect Microlabs’s interests.

7. Is your data secure?

7.1 Microlabs understands the importance of keeping your personal data private and secure. We therefore put in place security arrangements to protect your privacy and personal data, in a manner that we believe is reasonably appropriate to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. Please be informed that despite our best efforts, no security measures are impenetrable. Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of your personal data. Microlabs does not warrant or guarantee in any way that your personal information or private communications will always remain private and/or safe. Microlabs hereby disclaims any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorised access, collection, use, disclosure, copying, modification, disposal or similar actions with regard to any personal data held or maintained by us, except to the extent caused by our fault or negligence.

8. Linked Sites

Microlabs may provide links to other sites (“Linked Sites”) that may be of relevance and interest to you. Microlabs has no control over, and are not responsible for the privacy practices or the content of such Linked Sites, and you hereby waive any claim against us with respect to the Linked Sites.

9. Collection of Computer Data

9.1 Microlabs or our authorized service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, safer and personalized experience when you use the Site and/or access the Services.

9.2 When you visit Microlabs, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

Your computer’s IP address
Browser type
Webpage you were visiting before you came to our Platform
The pages within the Site which you visit
The time spent on those pages, items and information searched for on the Site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide.

9.3 In order to improve our products and services, we collect data by way of “cookies”. Cookies help us measure the number of visits, average time spent, page views and other statistics relating to your access to the Site or App. This information allows us to better administer the Site and App, and provide a more tailored and user-friendly service to our Site visitors and App users. Cookies also enable you to use or access certain features or services of our Site or App, including the shopping cart and check-out features. For example, cookies help us store preferences or retrieve products in your shopping cart between visits, from our servers. Cookies are small data files that are sent to your browser from our Site or App and are stored on your computer’s or device’s hard drive. Each time you visit our Site or App from the same computer or device, the cookie will be retrieved from your computer or device, enabling our Site or App to recognise your computer or device as having previously visited our Site or App and thereby increase the functionality of our Site or App on your computer or device. Our cookies cannot be used to get data from your hard drive, to get your email address or any other data that can be traced to you personally. Most web browsers and devices can be set to notify you when you receive a cookie or to prevent cookies from being sent; if you use these features, you may limit the functionality we can provide you when you visit our Site or App.

9.4 Web beacons are small graphic images that may be included on our Service and the Platform. They allow us to count users who have viewed these pages so that we can better understand your preference and interests.

9.5 Spam, spyware or virus is not allowed on Platform. Please set and maintain your communication preferences so that we send communications to you as you prefer. You are not licensed or otherwise allowed to add other users (even a user who has purchased an item from you) to your mailing list (email or physical mail) without their express consent. You should not send any messages which contain spam, spyware or virus via the Platform. If you would like to report any suspicious messages, please contact us at our email address below.

10. How to access and correct your data?

If you wish to access, correct or update your personal data, you may do so at any time by accessing your Account settings through the Site or App. Alternatively, you may contact us at support@microlabs.com.sg You are responsible for providing us with correct and updated information.

11. What choices do you have?

11.1 You may be able to access, correct or update certain information as explained in Section 10 above. When you update information, however, we may maintain a copy of the unrevised information in our records.

11.2 You may request deletion of your account by sending an email to support@Microlabs.com or calling us during office hours at +65 6635 8307. Please note that some information may remain in our private records after deletion of your account. We may use any aggregated data derived from or incorporating your personal data after you delete your account, but not in a manner that would identify you personally unless permitted by law.

11.3 If you do not wish to receive email or other communications from us, you can unsubscribe from our mailing list by using the unsubscribe facility that may be provided with such email or communication, or contact us at support@Microlabs.com or during office hours at +65 6635 8307.

12. Questions or Concerns

12.1 Please direct any questions or concerns that you may have regarding our handling of your personal data to:

Email: support@microlabs.com.sg

12.2 Please provide your name, contact number, email address and all relevant details along with your question or concern, so that we can review and respond to your question or concern in an efficient and effective manner.

13. Right to amend Policy

Microlabs reserves the right to amend the prevailing Security & Privacy Policy at any time and will place any such amendments on this Site or App.

14. Governing Law

Use of the Site and these Terms of Use shall be governed by and construed in accordance with Singapore Law and you hereby submit to the exclusive jurisdiction of the Singapore courts.

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