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Privacy and Compliance

Microlabs Privacy Policy – we protect your data!

When you use Microlabs, you trust us with your information.

This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. This is important not only to ensure the safety of your personal data but also to assure you that Microlabs complies with the General Data Protection Regulation (GDPR)/Personal Data Protection Act (PDPA) that will be enforced starting May 25th, 2018. 

This Privacy Policy applies to this domain: https://www.microlabs.com.sg

1. Personal Information – What we collect and why

We offer certain site features, services, applications, and tools available only through the following tracking technologies. 

You are always free to block, delete, or disable these technologies if your browser, installed application, or device permits. However, if you decline cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools.  

Generally, these technologies allow our sites, services, applications, and tools to store relevant information in your browser or device and later read that information to identify you to our servers or internal systems. Where applicable, we protect our cookies and other similar technologies to help ensure that only we and/or our authorized service providers can interpret them by assigning them a unique identifier that is designed for interpretation only by us. 

This website collects and uses personal information for the following reasons:

1.1 Google Analytics

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to understand better how they find and use our web pages and to see their journey through the website. 

Although GA records data such as your geographical location, device, internet browser, and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to identify you personally, but Google does not grant us access to this. We consider Google to be a third-party data processor. 

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA. 

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website. 

Learn more about Google Analytics. 

1.2 Contact and download forms

If you choose to use the contact form, your information will be stored in our Microlabs backend, collated into an email, and sent to us over the Simple Mail Transfer Protocol (SMTP). 

The information in the email will automatically be transferred to our CRM (Customer Relationship Management) system. From there, the data will be attached to any existing account with a similar email or else be created as a new contact.  

All data obtained from any website form will be subject to a minimum of one yearly review where inactive data – or data belonging to inactive contacts may be deleted from our Microlabs backend database.

1.3 Website cookies

We treat information collected by cookies and other technologies as non‑personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. 

Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy. 

We use analytic cookies to analyse how our visitors use our website and monitor website performance. This allows us to provide a high-quality experience by customising our offering and quickly identifying and fixing any issues that arise. 

The information collected by these cookies is not associated with your personal information by us or by our contractors. The following are used: Google Analytics, other third-party provider cookies, and our own cookies. 

1.4 Login

If you possess a login, we automatically collect and store data related to any input or submission you provide on the site – including posts on the Forum, Downloads, signups for Training and Certification or Ordering. All data, including login credentials, are stored in our Microlabs backend and Dynamics 365 CRM system. 

When signed in, we automatically store and protect the content you provide by use of our services – including the Forum, Downloads, signup for Training and Certification and Ordering.  

All data obtained from any website form will be subject to a minimum of one yearly review where inactive data – or data belonging to inactive contacts may be deleted from our Microlabs backend database.  

See section 2. below to learn more about how we store your information and how long it remains in our databases.  

2. How Long do We Store Your Information

We will retain your personal information for the period necessary to fulfil the purposes outlined on our ‘Consent page’. 

The purposes include – keeping you updated on new platform releases, white papers, blogs, and other inspirational webinars and events.  

You can always contact us if you want your personal data ‘erased’ from our databases (see Section 4). We will respond without undue delay (and, in any event, within one month, although this can be extended in difficult cases). 

3. Data Breaches

Microlabs will report any unlawful data breach of this website’s database or the database/s of any of our third-party data processors to all relevant persons and authorities within 72 hours (about 3 days) of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

4. Right to Access and To Be Forgotten

Please contact us if you want to request access to your personal information stored in our databases. We will respond without undue delay (and within one month of receiving your request, although this can be extended in difficult cases). 

When a privacy question or access/download request is received, we have a dedicated team that triggers the contacts and addresses the specific concern or query you seek to raise. Where your issue may be more substantive in nature, more information may be sought from you. 

If you want your personal data ‘erased’ from our databases, kindly contact us by phone or email:  

Microlabs Pte. Ltd. 
21 Woodlands Industrial Park E1, 
#03-07, Singapore 757720 
+65 6844 0558 

5. Privacy Questions

If you have any questions or concerns about the Privacy Policy or data processing or if you would like to make a complaint about a breach of local privacy laws, please contact us: 

Microlabs Pte. Ltd. 
21 Woodlands Industrial Park E1, 
#03-07, Singapore 757720 
+65 6844 0558 


our offices


Address: 21 Woodlands Industrial Park E1, Singapore 757720

Phone: +65 6844 0558

Email: sales@microlabs.com.sg

Find us on social


Address: 104/E Block-F New Alipore, Kolkata, India 700053

Email: MLindia@microlabs.com.sg

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Private Policy