Shopify Meets ERP: Why SMEs Are Integrating with Dynamics 365 Business Central

Rachel Victorino

May 7, 2025

6:00 am

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Running an eCommerce store is more than just listing products—it’s about delivering fast, error-free service, managing inventory smartly, and maintaining full control over your finances.

For Singapore SMEs using Shopify, integrating with Microsoft Dynamics 365 Business Central (D365 BC) is a powerful way to automate operations, reduce manual work, and drive business growth.

What Is the Shopify + Dynamics 365 Business Central Integration?

This integration enables you to:

Connect multiple Shopify stores to a single Dynamics 365 Business Central tenant
Automatically sync products, customers, and orders
Use standard Business Central sales processes to handle Shopify transactions
Keep your inventory levels accurate in real-time
Enable custom mapping for variants, product attributes, and customer fields

It’s all built using Microsoft’s Shopify Connector, available directly in Business Central. No coding required—just configure, sync, and start running smarter.

Without vs With Integration — A Quick Comparison

Feature	❌ Without Integration	✅ With Shopify + Dynamics 365 BC
Order Management	Manual entry, prone to errors	Auto-creates sales orders
Inventory Sync	Delayed, inconsistent updates	Real-time, multi-store sync
Financial Tracking	Time-consuming reconciliation	Accurate and instant reporting
Customer Data	Scattered across platforms	Unified across systems
Business Scalability	Slower, more manual effort	Automated workflows

Automating these core business processes frees up time and minimises costly errors, especially during sales spikes and promotional periods.

How the Integration Works – As Explained by Microsoft

Step	What Happens	Where It Happens
🛒 1. Order Placed	Customer completes checkout	Shopify
🔄 2. Order Imports	Shopify order synced & created as Sales Order	Dynamics 365 BC
📦 3. Customer Matching	Auto-match existing or create new customer profile	Dynamics 365 BC
🚚 4. Inventory Deduction	Inventory is adjusted instantly	Dynamics 365 BC
📬 5. Fullfillment Entry	Pick, pack, ship—posted as shipment	Dynamics 365 BC
📊 6. Status Sent Back	Tracking and delivery updates returned	Shopify

Microsoft also supports syncing product variants, pricing, discount codes, and tax settings.

This seamless workflow improves not only the customer experience but also ensures backend efficiency and accuracy.

Why ERP Integration Matters for SMEs in Singapore

For small and mid-sized businesses in Singapore, every second—and cent—matters. Manual workflows are error-prone and unsustainable as you scale.

Integrating Shopify with Microsoft Dynamics 365 Business Central means you can:

Automate order processing and inventory management
Maintain real-time data accuracy across platforms
Enhance financial visibility with instant reports
Improve customer satisfaction with timely fulfillment
Scale operations without increasing manual workload

Plus, it’s eligible for Singapore government grants, making it even more affordable for SMEs.

Unlock Grants & Automate Your Shopify Store

At Microlabs, we help Singapore SMES seamlessly connect Shopify with Microsoft Dynamics 365 Business Central. From setup and configuration to training and support, our team ensures your transition is smooth and tailored to your business needs.